Fulfilment & Supply Chain

Underpinning our product distribution, retail managed services and ecommerce managed services solutions is our tailored supply chain and fulfillment solution. A robust supply chain and fulfillment set up is the cornerstone to achieve success in product distribution and retail operations for our clients. TeleChoice has a long track record with Telecommunications operators, Cable TV operators, device manufacturers, and brand owners, providing full-fledged integrated customers order fulfilment and supply chain and returns management service which includes inventory planning, procurement and logistics support since 1999.

Integrated Logistics Services

Our warehousing and supply chain management services encompass the provision of warehouse space, stocking, supply chain consulting, design, and solutions which flow right through to the delivery of integrated logistics services. We utilise cutting edge technology applications and the management of the information supply chain or electronic transfer of information, either via the EDI and web services. This availability of information on a timely basis provides for better planning and decision-making, thereby enhancing supply chain efficiency. We maintain full records of inventory movement and provide real-time track visibility, tracking and traceability, a complete audit trail, and accurate accounting.

Reverse Logistics Solution

We also manage the services and returns logistics for our clients when products require after-sales parts replacement, warranty returns and servicing. We become an integral part of our client's critical after-sales service, helping our client to create brand loyalty among their consumers.

Customer Care Solution

Our customer call center solution helps our clients deliver a better customer service experience.

Reverse Logistics Solution

We also provide tailored technical services and account customer servicing solutions to your residential/enterprise customers ensuring high standards of service delivery and customer retention and satisfaction.

Warehouse and Logistics facilities features

Ramp up facility which allow direct deliveries to our Warehouse
Exclusive loading bays
Well-designed space planning and process flow
Designated collections area for customers and delivery team
Fully-secured space with 24 hours CCTV, restricted access, individual security scanning and monitoring by Secom
BizSafe Certified
Full visibility of stock movements in and out of the warehouse
Dedicated space for warehouse packing and staging areas
Consideration for safety within warehouse
A trusted and reliable team of delivery professionals
Full records of inventory movement which provides real-time track and trace of inventory